Refund policy

Last updated: 26/05/25

This Return & Refund Policy applies to all purchases of Tools & Power Equipment from glamevents.shop.

1. Return Window

You may return eligible items within 14 days of delivery. The return window begins on the date the carrier marks the order as delivered. This 14-day window is a voluntary Glamevents policy. It runs in addition to, and does not replace, any non-waivable statutory return or cancellation rights available under the consumer laws of your country of residence (including applicable EU/UK rights and US state law).

2. Eligibility for Return

To be eligible for a return, the item must be:

• Unused, in the same condition as received, and with all original packaging, accessories, manuals, and components;
• Free from damage caused after delivery, including scratches, dents, fuel/oil residue, or signs of use;
• Accompanied by proof of purchase (order number or email confirmation).

3. Items Not Eligible for Return

• Items that have been used, assembled, fuelled, or modified;
• Items damaged after delivery due to misuse, accident, or improper storage;
• Consumable parts (blades, filters, belts) once opened;
• Custom or special-order items;
• Items returned after the 14-day window (subject to statutory rights).

4. How to Initiate a Return

1. Email HuckBologna40@outlook.com with your order number and reason for return.
2. We will reply within 2 business days with return instructions and the return address. Do not send the item back before receiving instructions.
3. Pack the item securely in its original packaging, include all accessories, and write the provided return reference on the outside of the parcel.
4. Ship the item using a traceable method. You are responsible for return shipping costs unless the return is due to our error (wrong item, defective on arrival, or damaged in transit).

5. Return Shipping Costs

Return shipping is paid by the customer, except where the item delivered was incorrect, defective upon arrival, or damaged in transit. In those cases, Glamevents will provide a prepaid return label or reimburse reasonable return shipping. Original shipping charges are non-refundable unless the return results from our error.

6. Inspection and Refund Processing

Once your return is received and inspected, we will notify you by email whether the refund is approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or card issuer. Refunds are processed in the same currency as the original transaction.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or full refund, including any return shipping costs. Defective items may also be covered by the manufacturer’s warranty; we will assist with warranty claims where applicable.

8. Exchanges

We do not operate a direct exchange process for change-of-mind purchases. If you want a different item, please return the original item for a refund (if eligible) and place a new order.

9. Cancellations

Orders may be cancelled before dispatch for a full refund. Once an order has been handed to the carrier, it cannot be cancelled; please follow the return process after delivery. To cancel, email HuckBologna40@outlook.com immediately with “CANCEL” in the subject line.

10. Contact

Returns and refunds: HuckBologna40@outlook.com · +1 847-471-0909 · Monday–Friday, 9:00 AM – 5:00 PM CST/CDT.