Complaints & Mediatio

If you have a complaint about a purchase from glamevents.shop, please contact us first so we can try to resolve the issue directly.

Step 1 — Contact Glamevents Customer Service

Email HuckBologna40@outlook.com with your order number and a description of the issue. We aim to respond within 2 business days. Many issues can be resolved at this stage.

Step 2 — Consumer Mediation (France)

If your complaint concerns a purchase delivered in France and cannot be resolved directly with us, you may refer the dispute to our designated consumer mediation body:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
Association loi 1901 agréée par la CECMC (N° W751237320)
Address: 49 rue de Ponthieu, 75008 Paris, France
Website: https://www.cm2c.net
Online complaint form: https://www.cm2c.net/declarer-un-litige.php
Email: contact@cm2c.net
Phone: 01 89 47 00 14

Mediation is free for the consumer. Before CM2C can accept a referral, you must show that you attempted to resolve the dispute directly with Glamevents first. The mediation procedure is confidential and aims at an amicable solution; the mediator’s decision is non-binding.

Step 3 — EU Online Dispute Resolution Platform

Consumers in the EU may also use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

Consumers Outside France

Customers in Germany, Spain, the United Kingdom, or the United States may also contact us directly and, where applicable, use consumer protection authorities or dispute resolution mechanisms available in their country of residence. Nothing on this page limits any statutory right you may have.