Warranty

Last updated: 26/05/25

This Warranty Policy explains how warranty coverage works for Tools & Power Equipment purchased from Glamevents at glamevents.shop. It should be read together with our Return & Refund Policy and Shipping Policy.

1. Scope of This Policy

This policy applies to products shipped to France, Germany, Spain, the United Kingdom, and the United States. Nothing in this policy limits or replaces any non-waivable statutory rights you have under the consumer laws of your country of residence, including applicable EU/UK consumer rights and US state law.

2. Dead on Arrival (DOA) — 48-Hour Report Window

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number;
• Clear photos of the item and its packaging;
• A short description of the fault or damage.

Verified DOA claims are resolved by replacement, exchange, or full refund, including return shipping costs where the fault is ours. DOA claims are handled under our Return & Refund Policy and are separate from any manufacturer warranty described below.

3. Manufacturer Warranty

Many of the Tools & Power Equipment products we sell are supplied with a manufacturer’s warranty. Where a manufacturer warranty applies:

• The warranty is provided and administered by the manufacturer, not by Glamevents;
• The warranty period, coverage, and conditions are set out in the warranty document supplied with the product or published by the manufacturer;
• Warranty periods and terms may vary by product and by manufacturer.

Glamevents does not provide a separate or additional store warranty beyond the manufacturer’s warranty and your statutory rights. We will, however, assist you in submitting a manufacturer warranty claim as described in Section 5.

4. What Is Not Covered

Manufacturer warranties and any assistance we provide do not cover:

• Normal wear and tear, including worn blades, belts, brushes, filters, and other consumable parts;
• Damage caused by misuse, abuse, negligence, accident, or improper storage;
• Damage caused by incorrect voltage, improper power supply, unauthorised modification, or failure to follow the manufacturer’s instructions and safety warnings;
• Damage caused by using the product for a purpose other than its intended use, or in a commercial/rental setting where the product is not designed for such use;
• Cosmetic damage that does not affect function;
• Items repaired or serviced by unauthorised third parties;
• Products purchased from unauthorised resellers;
• Shipping damage not reported within the 48-hour DOA window.

These exclusions apply to the extent permitted by the manufacturer’s warranty terms and by applicable law.

5. How to Submit a Warranty Claim

1. Email rsanmgussn@gmail.com with the subject line “Warranty Claim — [Order Number]”.
2. Include your order number, the product name, the date of delivery, a description of the defect, and clear photos or a short video showing the issue.
3. We will acknowledge your claim within 2 business days and confirm whether a manufacturer warranty applies and what documentation the manufacturer requires.
4. Where required, we will provide the manufacturer’s warranty contact details and assist you in submitting the claim, or forward your claim to the manufacturer or supplier on your behalf.
5. Do not return the item before receiving instructions. If a return is required for warranty inspection, we will tell you where and how to send it.

6. Inspection and Processing Time

We acknowledge warranty enquiries within 2 business days. Once a claim is forwarded to the manufacturer or supplier, assessment and resolution times are set by that manufacturer or supplier and may vary. Where Glamevents handles a replacement directly, approved replacements are dispatched within 5–7 business days; approved refunds are issued to the original payment method within 5–10 business days after approval, depending on your bank or card issuer.

7. Return Shipping for Warranty Claims

Return shipping arrangements for warranty inspection are determined by the manufacturer’s warranty terms. Where the manufacturer or supplier requires the item to be returned and the claim is approved as a covered defect, we will advise who bears the return shipping cost. If inspection shows the item is not covered (for example, damage caused by misuse), the customer is responsible for return shipping and any inspection/handling costs, and the item will be returned to the customer at their expense.

8. Replacement Parts

Consumable and replacement parts (blades, belts, filters, brushes, and similar items) are not covered by manufacturer warranties but may be available for purchase. Contact customer service for availability.

9. Relationship to Returns and Statutory Rights

This policy is separate from your 14-day return window described in our Return & Refund Policy. Exercising the 14-day return right does not extend or restart any manufacturer warranty period. Nothing in this policy limits statutory rights, including EU/UK legal guarantees of conformity and applicable US state law rights.

10. Contact

Warranty questions: rsanmgussn@gmail.com · +1 847-471-0909 · Monday–Friday, 9:00 AM – 5:00 PM CST/CDT.